Partial Refund

You can refund customers partially or the entire amount within Biller Genie.

Note: Partial refunds can be done on both credit card and ACH transactions.

Step 1

Go to Reports > All Transactions.

Step 2

Select the ID of the transaction you want to refund.

Step 3 

Click Detach Transaction to detach the transaction from the invoice.

Step 4

Click Ok to acknowledge the Detach Transaction pop-up and detach the transaction.

Step 6

Click Refund in the top right. 

Step 7

Enter the amount you want to refund. 

Step 8

Click Refund. The amount will be refunded back to the customer.