Customers Not Receiving Email Reminders
Troubleshooting when your customer notifies you they are not receiving invoice reminders.
Below are some scenarios as to why your customer might not be reviewing reminders via email and the solution for each.
Our emails have been blacklisted or blocked by firewall
Solution: Whitelist email@example.com
Reminders are going to spam
Solution: Have the customer check the spam folder.
Invalid email, mailbox full
Solution: Have customer re-confirm their email address.
Send a test email to the customer.
Have the customer confirm they’re receiving other emails on that address.