Customers Not Receiving Email Reminders

Troubleshooting when your customer notifies you they are not receiving invoice reminders.

Below are some scenarios as to why your customer might not be reviewing reminders via email and the solution for each. 

Our emails have been blacklisted or blocked by firewall

Solution: Whitelist no-reply@billergenie.com

Reminders are going to spam

Solution: Have the customer check the spam folder. 

Invalid email, mailbox full

Solution: Have customer re-confirm their email address.

Send a test email to the customer.

Have the customer confirm they’re receiving other emails on that address.

We have an old email address or another associate within the company’s address on file.

Solution: Correct the main email.