You can control which customers receive paper mail reminders & what reminders are sent out.
In your Biller Genie account, navigate to Control Panel > Customer Defaults > Reminders
Within the Reminders tab, you can edit which Paper Mail reminders are sent out on a global level.
On the bottom of the same screen, you can click Update individual reminders settings for current customers to change one reminder at a time for all customers.
To change paper mail reminders for an individual customer, navigate to the customer profile by going to Customers and clicking on the customer’s name. Click on the Reminders tab to edit the paper mail reminder settings. This will only be applied to the customer whose profile you’re on.